Czech Airlines redemption update. Good news I think.

Just received this email from Czech Airlines. Good to know I won’t lose my 40k in miles. Note you can start the process by emailing Czech with your requests, name, account # and the 2nd and 4th character of your password/pin.

The email:

Dear Customers,

We apologise for the delay in replying to the request that you sent us to redeem miles within the OK Plus frequent flyer programme. The Contact Centre is currently processing the requests that it has received to date in the order that they arrived.

In this context, we would like to ask you to await an e-mail reply or telephone call from us. We assure you that all e-mail requests for bonus flight tickets or to redeem OK Plus miles sent to the Czech Airlines Contact Centre by 30 September 2012 will be progressively processed in the course of October. Please do not call the Contact Centre in this matter. You will thereby free up the temporarily overloaded lines and operator capacity, so operators will then be able to handle your requests more quickly. There is no need to be concerned about losing your miles, even if your request is processed in October. When processing your requests in October, we will respect the state of your account in the OK Plus frequent flyer programme as of 30 September 2012.

In connection with issuing bonus flight tickets, we would like to inform you that some flights on the dates that you have chosen may already be fully booked. When processing your requests, we will try to find free places on other dates, or to offer you another alternative. We simply ask for your patience, since in any case we will be contacting you in relation to your request to redeem your OK Plus miles.

Thank you for your understanding and cooperation.

Best regards,

Czech Airlines